Smart Vending Machine Customization Service
At NewFuns Technology, we are well aware that high-quality service is the key to customer satisfaction.
We are committed to providing customers with comprehensive and professional services to ensure that customers can get the best experience at every stage.
Whether it is pre-sales consultation, sales process or after-sales support, we always put the needs of customers first to ensure that customers have no worries in the process of using our products.
Pre-Sales Service for Smart Vending Machine Business
01. Demand analysis
Our professional consultants will communicate with customers in depth to understand their needs and expectations in detail. Through demand analysis, we are able to provide customers with personalized solutions to ensure that the products meet their specific requirements.
02. Product recommendation
Based on customer needs, we will recommend the most suitable products and configurations, and provide corresponding technical parameters and functional introductions. Our team will ensure that customers can clearly understand the advantages and characteristics of each product.
03. Sample display
We welcome customers to visit our display center or provide samples for customers to try. Customers can experience the quality and performance of our products in actual operation, so as to make more informed purchasing decisions.
04. Customized solution design
After confirming the needs, our design team will provide customers with a preliminary customized solution to ensure that customers are satisfied with the design and function of the final product.
In-Sales Service for Smart Vending Machine Business
01. Production tracking
After the order is confirmed, we will provide production progress tracking service, and customers can check the order status at any time. Our team will communicate with customers regularly to ensure that customers keep abreast of the production progress.
02. Quality monitoring
We implement strict quality management during the production process to ensure that every link meets the standards. During this period, we will conduct multiple quality inspections to ensure that the product quality meets the highest requirements.
03. On-site installation support
After the product is manufactured, our professional technical team will go to the customer's designated location to install and debug the equipment to ensure that the equipment can run smoothly.
After-Sales Service for Smart Vending Machine Business
01. Training support
After the equipment is installed, we will provide customers with comprehensive operation training to ensure that customers can master the use and operation procedures of the equipment.
02. Technical support
Our technical support team is on call at any time to solve any problems encountered by customers during use. Customers can contact us by phone, email or online consultation.
03. Maintenance and care
In order to ensure the long-term and stable operation of the equipment, we provide regular maintenance and care services. We will inspect and maintain the equipment within the agreed time to ensure that the equipment is always in the best condition.
04. Warranty Policy
We provide a one-year warranty service. If there is a failure caused by material or workmanship problems during the warranty period, we will repair or replace parts free of charge to ensure the interests of customers.
05. Customer Feedback
We value customer feedback and regularly collect customer experience and suggestions to continuously improve our products and services. Customer satisfaction is our driving force.
Why Choose Newfuns's Customization Services
Maintenance Service Guarantee for Smart Vending Machine
At NewFuns, we value the customer's experience and promise to provide efficient and reliable maintenance service guarantees to ensure that your equipment is always in the best operating condition.
① Services We Provide
② Repair Service Process
01. Fault repair
Customers can submit a fault report request to our customer service team by phone, email or online consultation, explaining the fault phenomenon and equipment information.
02. Fault confirmation
Our technical support team will communicate with the customer to confirm the fault and determine whether it is necessary to dispatch a technician to the site.
03. On-site repair
After the technician arrives at the site, he will diagnose the fault and develop a detailed repair plan. After obtaining the customer's confirmation, the repair will begin.
04. Quality inspection
After the repair is completed, the technician will conduct a comprehensive inspection of the equipment to ensure that all functions are normal and perform necessary debugging on the equipment.
05. Customer return visit
After the repair is completed, we will return the customer to confirm the customer's satisfaction with the repair service and answer any follow-up questions.
③ Extended warranty service
For customers who want longer-term protection, we provide an extended warranty service option.
Customers can choose to extend the warranty service when purchasing the equipment to enjoy a longer warranty period and repair service guarantee.
FAQs
Customization
How long does customization take?
The time for customization will vary depending on the complexity of the project. Generally, the production cycle is 4 to 6 weeks after the plan is confirmed.
What is the minimum order quantity for customized services?
There is no fixed minimum order quantity for our customized services, but the specific requirements will vary depending on the product type and customization requirements.
How to deal with the transportation and installation of customized products?
We will arrange transportation according to customer needs to ensure that the product arrives safely at the designated location. At the same time, we provide professional on-site installation and commissioning services to ensure that the equipment is put into use smoothly.
How is the customization fee calculated?
The customization fee is evaluated based on factors such as design complexity, material selection and production scale. We will provide a detailed quotation after demand communication.
How to ensure the quality of customized products?
We implement a strict quality management system, and all products undergo multiple testing processes to ensure that they meet high quality standards.
Does the customization service support international customers?
Yes, we welcome international customers to cooperate with us, and we can provide multi-language support and meet the customization needs of different markets.
NewFuns focuses on professional customization of smart retail equipment,
Contact us to get solutions for automatic vending machines.
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